Software Maintenance Services
We have a team of solutions’ architects and experienced consultants with a high level of knowledge. The team can supply a Wide range of consultancy services. These services can be included in an integrated project or it can be independent.
Our offer of services
Maintenance services for information management platforms
You get unlimited access to the new software products of the provider as well as the ability to obtain new versions of the purchased products with only one condition: the existence of these versions during the time the service is performed. In addition, we offer you technical assistance services for solving software products' factory faults that are found during operations.
Maintenance services for document imaging platforms
You get unlimited access to software updates by the producer, thus allowing you to obtain new versions of the purchased products if they are available during the time this service is performed. Moreover you have acces to technical assistance services for solving software products' fabrication faults that are identified during operations (ex: StarCapture, StarCaptureWeb, EMC Captiva, EMC ApplicationXtender, Abbyy Form Reader, etc.)
The access to the new versions is not limited, clients being able to ask for any version (major or minor) that has just came up for the entire time the service is performed. These services do not include the installation and configuration services for new versions, clients having only the rights associated with the license. During the time this service is running we are available on our dedicated technical support portal where you can follow the way we have managed your company's problems or you can indicate another problem.